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FAQ
(frequently
asked questions)
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Inventory
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From the
very beginning, Sweet Music has been a
site to Buy, Sell and Trade, out of
print music. Our inventory
consists mostly of second hand/used or
Still Sealed/new product. We stock
a large number of items, but our stock
of individual items is very limited.
A large number of our stock being one of
a kind.
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Often is the site updated? |
Stock
is automatically adjusted
when an order is placed.
Any product that is sold
out, will not show.
We periodically add new
items, so by subscribing
to our mailing list, you
will be notified of new
additions.
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- At
Sweet Music, we strive to give you
a product that, though for the
most part used, need not show that
it was abused. What does
this mean?
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- Right
from the beginning, we
have shipped CDs in un-cracked
cases, replacing them as
necessary. We also will not
send you a case that is badly
worn, and yes, this means we
replace over 98% of all cases.
We ship most CDs in a rigid envelope
that we found works better than
bubble envelopes in preventing
cracked cases. We can
not guarantee that cases will
arrive in perfect condition, as
handling is left to the postal
authority, so the odd one may
arrive cracked. At this time
we have not found a cost effective
way to ship CDs that would assure
they arrive unscathed.
Typical CD mailers, asides from
costing three times as much as the
rigid envelopes, also push the price
of mailing to a higher rate
category.
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- We
clean all CDs of all residue and,
in particular, fingerprints.
I would rather not have
fingerprints on my CDs, and am
sure you would not want my
fingerprints on your CDs either.
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- Most
compact discs that we purchase or
trade, are in great to excellent
condition. CDs that were
slightly scratched or scuffed, we
use a variety of methods to
restore them to near excellent
shape. To this end, we
recently researched for effective
methods and subsequently acquired
the equipment necessary to restore
CDs to their original condition.
What this means is that all
CDs we carry, can be classified as
95 to 100% of original playing
surface condition. If there
are any defects that we can not
restore to original, we will make
note of it on the main listing.
CDs that are scratched from the
mirror side (writing) can not be
restored. We are very
confident of our ability to
recondition CDs to almost perfect
playing surface shape. How
good? We traded used CDs with a
certain individual that re-sealed
them and sold them as new through
EBay. Yes, there are so called
"Christian" creeps out there.
- Much
like compact discs, we will not
willingly ship a cassette in a
severely worn or broken case, the exception would be a new, sealed tape. A
cracked case will be noted in the item description.
There again exists a chance of a
case cracking in transit, though
we ship in rigid envelopes.
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- All
tapes are thoroughly tested at the
time that an order is placed, as
we do not want to sell you junk.
It is necessary that we test all
tapes in their entirety, as a tape
that sounds excellent may be
damaged somewhere along its
length. Should we encounter
any minor flaw during our testing,
we will contact you and allow you
to make an informed decision.
- Records
are sold and graded
according to their condition.
If you see an item listed multiple times at different prices, the higher the
price, the better the overall condition. The jacket and Vinyl are graded
separately. If you feel that
we have made an error when grading
an LP, or there are flaws that are
not immediately apparent, just let
us know. Sweet Music will
gladly correct the error.
Our aim is to have a satisfied
customer.
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- Though
we wish we could only offer you
items in near mint to mint shape,
we know that some items are just
plain hard to find. So
whatever we come across, if it be
in less that superb shape, we
offer it to you at reduced prices.
When we come across better copies
of items we already have in stock,
we only place for sale the better
copy.
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- Records
are cleaned before shipping, (if
cleaning is required), even so,
records must be cleaned on a
regular basis to insure optimum
playback.
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| Payment
Types |
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Payment can be made in four different
ways.
- COD: Absolutely NO CODs.
Payment must be received and cleared before we ship anything out. Don't
bother ordering and wasting our time expecting for us to send you something
without payment. God works on Grace, we take checks, money orders, PayPal,
Visa and MasterCard.
Personal
Checks: Orders paid with a
personal check, may require from 7 to 15
days to clear through the banks.
(Personal checks drawn on US or
Canadian banks. We are un-able to
accept personal checks drawn outside
the USA or Canada)
Money Orders: Orders paid
with a money order will be processed
and shipped within 48-72 hours of
receipt. International customers,
other than from the USA, may pay
with a postal money order in
Canadian funds. Please contact
us and request a Canadian dollar
total if you wish to go this route.
Credit Cards: We accept
payment with Visa, Master Card and
Discover. Orders placed with a
credit card will be processed within
48-72 hrs (Except on weekends, long
weekends and Holidays).
- PayPal:
Our shopping cart system is directly
integrated with PayPal. Upon
checkout, you are given the choice
to pay with PayPal and directed to
the PayPal site to complete payment.
Cash: Though we do not
encourage you to send cash through
the mail, at times we have received
payment with cash, this is of
course, at your own risk. We accept US and Canadian Dollars (our
prices are listed in US Dollars) We also accept Euros but note that our
bank charges us a $5.00 fee to convert Euros into Dollars.
Direct Bank Deposit: For Canadian customers, we can accept direct
bank deposits. The direct deposit details will be given when placing
orders paying with a check or money order.
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On-line
security
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Sweet-Music.com uses SSL encryption
technology to securely encrypt
sensitive information. Secure
Sockets Layer (SSL) is a security
protocol that provides
communications privacy over the
Internet. This protocol was
developed by the US military and is
the standard used by banking
institutions world wide. This allows
client/server applications to
communicate in a way that is
designed to prevent eavesdropping,
tampering, or message tampering.
- Sweet-Music.com
processes credit cards with a
system designed to prevent
un-authorized or illegal use. This
system uses an Address
Verification System (AVS) to
determine the validity of the
credit card and deter unlawful
use. When paying with a credit
card, please make sure you furnish
us with the correct billing
address as it appears on the
credit card billing statement.
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Shipping
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Due
to processing costs, Sweet Music has
a minimum order of $7.99 before
shipping charges. Our shipping
rates are based on the total weight
of the items you are purchasing and
its destination.
Note that some CDs with heavy
booklets or gatefold records for
example, will weigh more than
others. Our site automatically
assigns a shipping rate based on
destination and weight.
Examples of shipping cost: (Note that due to fuel prices going upwards,
these prices may be accurate today as this chart is prepared but may not be as
per your order's check-out)
1 CD or tape Air Mail USA
$5.50, 2 to 4
CD's $7.50 (includes
insurance)
1 CD or tape Air Mail
International $6.75 2 to 4 CD's $13.00
1 Record Air Mail
USA $7.50 2 to 3 Records $11.50 (both
include insurance)
1 Record
International Air $14.00 2 to
3 Records $25.50
We also offer Surface mail, Priority
and FedEx.
We can also accommodate your order
if you are ordering CD's or tapes,
and would like for us to ship minus
the cases. If this is what you
require, place the order as usual
through our main site, then drop us
a note stating your wishes.
The amount charged will be adjusted
before your order is processed.
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Store
policy
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With
any purchase, we hope for 100%
satisfaction from all our customers,
if for any reason you are not
satisfied and the product has not
met with your satisfaction, let us
know and we will correct the
situation. We can exchange the item,
refund your purchase or give you
credit for any other product from
our store.
- Any
item that has not met with your
satisfaction can be returned
within 30 days. Upon receipt of
the item, we will credit your
account for the price of the item.
Shipping and handling charges are
not refundable unless the error
was on our part or it is a
defective product.
Returning or Canceling an
order:
We charge a 15% restocking fee on
items returned that are not the
fault of Sweet Music. Why
charge a fee? As a business,
we incur costs when we charge a
credit card, we are also accessed
fees when we credit a transaction.
Items that were new or in sealed
condition when purchased may only
be worth half of their value for
resale, therefore at our
discretion we may decline it's
return or refund a very limited
amount.
An order cancelled after
processing and before shipping
will result in the 15% restocking
fee applied.
Detailed instructions for returns Click
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Your
Privacy
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At
Sweet Music, we don't collect or
mine customer information in any
way. Any information that you give
to Sweet Music is only used in house
to either process orders or keep you
informed of updates should you
request it. We do not share or
sell any information to any other
party, we detest this practice as
much as you do. You will only be
contacted by us in regards to an
order or if you have requested to be
placed on our e-mailing list to be
informed of updates.
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